'I AM' Tag Shorts

Return and Refund Policy:

• Return Period: You have 30 days from the date of delivery to return the clothing item.

• Condition of the Item: The clothing item must be unused, unworn, and in its original condition with all tags and labels attached.

• Proof of Purchase: Please provide the order confirmation email or packing slip as proof of purchase.

• Refund Options: If your return is accepted, you will receive a refund in the original form of payment or as store credit.

• Return Shipping: You are responsible for the cost of return shipping.

• Refund Processing Time: Please allow 21 business days for the refund to be processed and credited back to your original form of payment.

• Non-Refundable Items: Certain items, such as underwear or swimwear, are non-refundable due to hygiene reasons. Final sale or clearance items are also non-refundable.

Shipping Information:

• Shipping Methods: We offer standard, express, and international shipping options through AusPost.

• Shipping Costs: The cost is calculated during checkout based on shipping method, destination, and package weight/dimensions.

• Processing Time: Allow 1-2 business days for order processing.

• Delivery Time: Domestic standard shipping takes 3-7 business days, express shipping arrives in 1-3 business days. International delivery times vary (7-21 business days).

• Tracking: Receive a shipping confirmation email with a tracking number to monitor your shipment.

• Restrictions: Some items may have specific shipping limitations due to size or content.

• International: Customs fees or import duties are the recipient's responsibility.

Please refer to the detailed shipping information provided during checkout for specific details related to your order.

Please also be mindful that AusPost maybe delayed due to the increase of online ordering.